Content Frame

Frequently Asked Questions




How do I contact Technical Support?


Click Here to contact the technical support team for the website.

[Back To Top]

Does it matter if I am using a PC or a Macintosh?


No. This website can be used from a PC or a Macintosh as long as the computer meets the minimum Site Requirements. Go to the Site Requirements page by clicking "Site Reqs" at the top of this window.

[Back To Top]

Will I need to do anything to my computer to use this website?


You'll find everything you need to optimize your computer for use of this website in Site Requirements. Updating your Web browser and plug-ins will allow you to view animations and complete the activities.

[Back To Top]

I'm using a Macintosh and my browser gives me a message that it is running low on memory. What should I do?


Try quitting any other applications you have open. If this does not work, try allocating more memory to your browser. To do this, quit your browser and locate the application on your hard disk. Click on it once and select "Get Info" from the "File" menu. In the information dialog box under Memory Requirements, increase the Preferred Size.

[Back To Top]

Who creates the resources at this website?


All the resources are created by teams of faculty who work closely with Addison Wesley’s editorial and production teams to make the material work specifically for the Web environment. See the credits page for the list of contributors.

[Back To Top]

Is this website meant to replace a textbook?


No. A textbook is a valuable, comprehensive resource for students. In fact, many of our contributors are also textbook authors. At this website we've created learning activities that are designed to take advantage of the Web's interactivity and that act as a valuable supplement to the teaching and learning of core concepts.

[Back To Top]

Why do the Flash files load slowly?


Typically, a faster computer will play Flash content faster. A fast connection to the Internet will enable Flash content to be downloaded to your computer more quickly. For best performance, close all other applications other than your Web browser while viewing Flash content. Also, increase the amount of cache allocated to your browser to 30 MB. Macintosh users should increase the amount of system memory allocated to the Web browser to at least 60 MB. If you encounter performance problems while running simulations please use only one browser window to work with simulations at a time, close the other windows with simulations.

[Back To Top]

I see a warning message that reads "A script in this movie is causing Macromedia Flash Player 7 to run slowly. If it continues to run, your computer may become unresponsive. Do you want to abort the script?"


Please click the "No" button. In most cases the simulation will work fine.

[Back To Top]






Pearson Copyright © 1995 - 2011 Pearson Education . All rights reserved. Pearson Addison Wesley is an imprint of Pearson .
Legal Notice | Privacy Policy | Permissions

[Return to the Top of this Page]