- Will I need to do anything to my computer to use the Web site?
- Can I access the Web site from my home and school computers?
- What if I forget my Web site Login Name and Password?
- How do I contact Technical Support?
- How do I print materials from the Web site?
- Does it matter if I am using a PC or a Macintosh?
- I can't get past the Web site login page when I enter my Login name and Password. What is wrong?
- How can I upgrade my browser?
- I don't see the graphics on some screens. In the place where I expect something to appear I only see a plug-in icon. What should I do?
- How do I turn off the narration or adjust the volume?
- I can't see the bottom of the graphics in the activities. What can I do?
- I'm using a Macintosh and my browser gives me a message that it is running low on memory. What should I do?
- When I try to register at the Web site I get a message that I need an access code. Where do I get an access code?
- My access code doesn't work. Now what?
- I installed QuickTime 5.0 on my PC and I can't view any animations. What should I do?
You'll find everything you need to optimize your computer for use of the Web site on the Site Requirements page, including system requirements, links to update your web browser, and links to update your plug-ins. Go to the Site Requirements page by clicking "Site Reqs" at the top of the window.
Yes. Your subscription includes access through your Login Name and Password from any computer with an internet connection -- at home, school, work, or the library. Just go to http://www.aw-bc.com/watson, click on your book cover, and enter your Login Name and Password. You may only use your Login Name and Password from one computer at a time, however.
Click here or contact Technical Support and indicate that you have forgotten your Login Name and Password.
Click Here to contact the technical support team for the CD-ROM and/or Website.
Most areas within the Web site work within frames. To print from a framed page, you must move your cursor to the part of the page you wish to print and select it. Then send the page to the printer. If you want to print different frames on a given page, you will need to select each section and print them individually.
No. The Web site and CD-ROM can be used from a PC or a Macintosh as long as the computer meets the minimum site requirements. Go to the Site Requirements page by clicking "Site Reqs" at the top of the CD-ROM or Web site window.
The server is unable to set the necessary cookies to allow you to navigate the Web site. You will need to check a few things:
a. that the version of browser you're using is at least compatible with Netscape Communicator 4.7 or Microsoft Internet Explorer 5.0;
b. that the "cookie" setting on your browser (usually found under the "Options" or "Preferences" menu) is set to accept cookies; and
c. that you don't have any programs installed which automatically refuse all cookies, such as "Cookie Cutter" or "WebFree."
If all these things check out and you are still unable to log in to the Web site, please contact Technical Support.
The Web site requires Netscape Communicator 4.7 or Microsoft Internet Explorer 5.0 or higher. Macintosh CD-ROM users must run the CD-ROM in Netscape Communicator 4.7. To upgrade your browser, run the installer on the CD-ROM (double-click Windows_Installer.exe or Macintosh_Installer) or click "Site Reqs" at the top of the CD-ROM or Web site window for links to Microsoft and Netscape download sites.
One or more plug-ins are not up to date or are not installed correctly for your browser. Run the installer from the CD-ROM (double-click Windows_Installer.exe or Macintosh_Installer) or go to the Site Requirements page by clicking "Site Reqs" at the top of the CD-ROM or Web site window. The Site Requirements page will show you which plug-ins are not working. If your plug-ins are installed correctly, you will see three animated graphics on the Site Requirements page. If you do not see all three animations, run the installer from the CD-ROM or download updated plug-ins from the links on the Site Requirements page.
Adjust the volume using your computer's sound control or speaker knobs. To turn off the sound completely, turn the volume down as far as possible or, if you have the option, select "Mute."
Your screen is either too small or at too low a resolution. Try the following: move the browser window to the top of your screen and make it bigger; increase your screen resolution (it must be at least 800 x 600); hide your browser's tool bars; or, try refreshing/reloading the screen.
Try quitting any other applications you have open. If this does not work, try allocating more memory to your browser. To do this, quit your browser and locate the application on your hard disk. Click on it once and select "Get Info" from the "File" menu. In the information dialog box under Memory Requirements, increase the Preferred Size. A good starting point for Netscape Communicator 4.7 is 16384.
Your access code is in your textbook. To access the Web site, follow the instructions on the insert just inside the front cover.
If you bought a used book, your access code may have been used by a previous owner. To obtain a new access code, purchase a Web site subscription at your bookstore or online. To purchase online, go to http://www.aw-bc.com/watson and click on your book cover. Click "Buy Now" to purchase a Web site subscription. If you purchased a new book and your access code doesn't work, Click Here to contact the technical support team.
The QuickTime 5.0 installer for PCs has been known to make QuickTime 5.0 the preferred player for Flash content (animations) even though it cannot always play this content. To change your QuickTime preferences, exit your browser, click on the start menu, click on settings, then click on Control Panel. Then select QuickTime and choose Browser plug-in from the QuickTime drop down box. Click on the MIME settings button, choose miscellaneous check box to remove the check mark. Close the QuickTime control panel window and restart your browser.
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