Frequently Asked Questions About This Site

> How will I benefit from The Chemistry Place?
> Will I need to do anything to my computer to use this site?
> Who creates the resources at the site?
> Is this site meant to replace a textbook?
> Can I access The Chemistry Place from my home and school computers?
> Why should I pay for a Web site when there are so many free sites available?
> What if I forget my User ID and Password?
> I am running The Chemistry Place and screens do not seem to be loading. In the place where I expect something to appear I only see a plug-in icon. What should I do?
> I installed the Chime plug-in but it isn't working properly. What's wrong?
> My browser gives me a message that it is running low on memory. What should I do?
> How do I print materials from the Website?
> Does it matter if I am using a PC or a Macintosh?
> I can't get past the login page when I enter my User ID and Password.
What is wrong?

How will I benefit from The Chemistry Place?
Students will have access to a rich set of resources developed specifically for the Web that offer study and test preparation help. The Chapter Guide provides an overview of the resources on the site with correlations to each chapter section. Within the Tutorials feature, they will find help on key concepts. The tutorials make use of Shockwave, Flash and Chime technologies for an experience that cannot be developed in a traditional print product. Quizzes and Review Questions offer self-quiz questions (above and beyond those found in the print Study Guide) for each chapter of your book, with answers and feedback. Study Goals provide a review of key concepts students should know for each chapter. Career Focus gives job information, resources, and suggestions for other web sites related to particular careers. Students can also access a Glossary, Periodic Table and Calculator.

Instructors will benefit from the same resources available to students. In addition, instructors may access an extensive Syllabus Manager, which allows them to create an online syllabus complete with weekly assignments, projects, and test dates that students will be able to access from our site. Instructors can also take advantage of the online Instructor's Manual and Laboratory Exercises, which provide teaching tips and solutions to problems and labs.

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Will I need to do anything to my computer to use this site?
You'll find everything you need to optimize your computer for use of this site in Site Requirements, including system requirements, updating your Web browser and loading plug-ins that allow you to view animations and complete the activities. This page will also help you determine if your particular computer has all the correct plug-ins and system requirements.

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Who creates the resources at this site?
All the resources are created by chemistry faculty who work closely with Benjamin Cummings' editorial and production teams to make the material work specifically for the Web environment. See the Credits page for the list of contributors.

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Is this site meant to replace a textbook?
No. A textbook is a valuable, comprehensive resource for students. In fact, many of our contributors are also textbook authors. At The Chemistry Place we've created learning activities that are designed to take advantage of the Web's interactivity and that act as a valuable supplement to the teaching and learning of core concepts. With The Chemistry Place, educators and students will discover that they save time finding relevant resources on the Web.

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How do I subscribe?
Students who have purchased a new copy of one of our Place-enabled chemistry textbooks will find instructions for activating their pre-paid, 12-month subscription to The Chemistry Place inside the textbook. Otherwise, click Online Subscription and follow the instructions to purchase a subscription to The Chemistry Place.

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Can I access The Chemistry Place from my home and school computers?
Your subscription includes access through your User ID(s) and password(s) from ALL computers with an Internet connection -- at home, at school, at work, and at the library. Use our resources anytime, anywhere!

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Why should I pay for a Web site when there are so many free sites available?

  • Reliability. All the content on The Chemistry Place is edited to ensure accuracy and effectiveness for learning.
  • Simplicity. You'll find a wealth of innovative resources specifically designed to help you succeed all in one place.
  • Currency. We add new resources daily, include the latest research developments, and archive all content.
  • Interactivity. The guided, interactive learning activities help you address important concepts and provide a new way of learning.

Keep in mind that this site is pre-paid for students who have purchased a new copy of a Place-enabled chemistry textbook, and to instructors who have adopted this text for their course. Students can access the site by simply entering the access codes supplied with their textbook at no additional charge.

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What if I forget my User ID and Password?
Click the link for Forgot your ID/Password on the login screen and fill in the Forgotten Login/Password Retrieval information. Your user ID and password will be emailed to you. Or click here to contact Pearson Education technical support and indicate that you have lost or forgotten your user ID and password.

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I am running The Chemistry Place site and screens do not seem to be loading. In the place where I expect something to appear I only see a plug-in icon. What should I do?
One or more plug-ins is not installed correctly for your browser. Go to the Site Requirements page. The top of the screen will show you which plug-ins are not working. If your plug-ins are installed correctly you will be able to see a flashing graphic. If you do not see this graphic, you should click on the links at the bottom of the Site Requirements page and download updated plug-ins from the Internet, following simple instructions.

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I installed the Chime plug-in but it isn't working properly. What's wrong?
You may be running a browser or platform that is not officially supported by Chime. Only a limited number of configurations is supported by Chime, many of which fall below the minimum system requirements for The Chemistry Place. On a PC, Chime is compatible with Internet Explorer™ and Netscape™. On a Macintosh, Chime is compatible with Netscape only. For a complete list of supported configurations, refer to the web site of distributor MDLI.

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My browser gives me a message that it is running low on memory. What should I do?
Try quitting any other applications that you have open. If this does not work, try allocating more memory to your browser. To do this, quit your browser (e.g., Netscape or Internet Explorer), locate your browser within the Applications folder on your hard drive, click on it once to highlight it, and select Get Info from the File menu. In the information dialog box under Memory Requirements, increase the Preferred Size. The suggested size is 18,000. (These instructions assume you are using a Macintosh; PCs should not experience this problem.)

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How do I print materials from the Web site?
Most areas within The Chemistry Place work within frames. To print from a framed page, you must move your cursor to the part of the page you wish to print and select it. Then send the page to the printer. If you want to print different frames on a given page, you will need to select each section and print them individually.

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Does it matter if I am using a PC or a Macintosh?
No. The Chemistry Place can be used from any computer with a connection to the Internet and browser software such as Netscape or Internet Explorer. We recommend a 56K modem connection or better.

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I can't get past the login page when I enter my User ID and Password. What is wrong?
The server is unable to set the necessary cookies to allow you to navigate the Web site. You will need to check a few things:

  1. that the version of browser you're using is at least compatible with
    Netscape 7.0 or Internet Explorer 5.0;
  2. that the "cookie" setting on your browser (usually found under the "Options" or "Preferences" menu) is set to accept cookies; and
  3. that you don't have any programs installed which automatically refuse all cookies, such as "Cookie Cutter" or "WebFree".

If all these things check out and you are still unable to log into the Web site, please contact technical support and we'll get back to you as soon as possible.

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© 2010 Pearson Education, Inc.,
publishing as Benjamin Cummings