FAQs (Frequently Asked Questions)

  • Will I need to do anything to my computer to use the website?


    • You'll find everything you need to optimize your computer for use of the website on the Site Requirements page, including system requirements, links to update your web browser, and links to update your plug-ins. Go to the Site Requirements by clicking "Site Reqs" at the top of this window.

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  • Can I access the website from my home and school computers?


    • Yes. Your subscription includes access through your Login name and Password from any computer with an internet connection—at home, school, work, or the library. Just go to the website, and enter your Login name and Password into the corresponding fields. You may only use your Login name and Password from one computer at a time, however.

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  • What is a website "class?"

    Your Login name and Password identify you as either an Instructor or Student. Instructors can create a class for this website and have their students join the class so that, as students complete website activities such as quizzes and tutorials, their results are reported in the instructor's class gradebook. Online help describes how instructors create a class and provide the class ID to their students. Students then use the website's Join a Class feature to join the class, after which they appear in a class roster that the instructor can view and edit.

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  • What are the student Results Reporter and the instructor Gradebook?


    • Students using this website have access to a Results Reporter where they can see the results of the website activities they complete. The Results Reporter is available to students regardless of whether or not they join a class. When an instructor creates a class and a student joins that class, the information available to the student in the Results Reporter is also available to the instructor in the class Gradebook. Online help describes how students view their personal results in the Results Reporter and how instructors view class results in the Gradebook.

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  • Which results are reported? Is reporting mandatory?
    •

    Tutorials include Lessons and Exercises. The Lessons are marked as "complete" and also record the amount of time spent in completing a Lesson. The Exercises are graded and record numeric scores (e.g., 90%). When students begin a tutorial, they can choose whether or not their results will be reported. Multiple Choices Quizzes that are not part of a tutorial receive numeric scores that are always reported. Online help describes how scores are reported and also how students can download their results and instructors can download class results to Microsoft Excel.

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  • Why is the check mark for my Lesson no longer appearing in the gradebook/results reporter?


    • An incomplete score will be sent to the gradebook/results reporter if a Lesson is visited, but not completed and you submit your results. This incomplete will then replace the completed attempt in your results reporter in the form of a blank cell. To prevent this from happening, do not submit a score for grading if any of the summary bullets for a Lesson are red.

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  • What if I forget my website Login name and Password?


    • Click here if you have lost or forgotten your password for this website.

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  • What are the known issues in this release?


    • Click Here to view the release notes for this product.

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  • How do I contact Product Support?


    • Click Here to contact the product support team for the website.

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  • How do I print materials from the website?


    • Most areas within the CD-ROM and website work within frames. To print from a framed page, you must move your cursor to the part of the page you wish to print and select it. Then send the page to the printer. If you want to print different frames on a given page, you will need to select each section and print them individually.

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  • Does it matter if I am using a PC or a Macintosh?


    • No. The website and CD-ROM can be used from a PC or a Macintosh as long as the computer meets the minimum site requirements. Go to the Site Requirements page by clicking "Site Reqs" at the top of this window.

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  • I can't get past the website login page when I enter my Login name and Password. What is wrong?


    • The server is unable to set the necessary cookies to allow you to navigate the website. You will need to check a few things:
    • that the version of browser you're using is at least compatible with Netscape Communicator 4.7 or Microsoft Internet Explorer 5.0;

    • that the "cookie" setting on your browser (usually found under the "Options" or "Preferences" menu) is set to accept cookies; and

    • that you don't have any programs installed which automatically refuse all cookies, such as "Cookie Cutter" or "WebFree".

    If all these things check out and you are still unable to log in to the website, Click Here to contact the technical support team.

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  • How can I upgrade my browser?


    • The website requires Netscape Communicator 4.7 or Microsoft Internet Explorer 5.0 or higher. Macintosh CD-ROM users must run the CD-ROM in Netscape Communicator 4.7 (Macintosh users should not use Internet Explorer 5.0 or higher to access the CD-ROM). To upgrade your browser, run the installer on the CD-ROM or download an upgraded browser directly from Netscape or Microsoft. Go to the Site Requirements page for links to download sites by clicking "Site Reqs" at the top of this window.

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  • How do I turn off the narration or adjust the volume?


    • Adjust the volume using your computer'ssound control or speaker knobs. To turn off the sound completely, turn the volume down as far as possible or, if you have the option, select "Mute."

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  • I can't see the bottom of the graphics in the activities. What can I do?


    • Your screen is either too small or at too low a resolution. Try the following: make the browser window bigger; increase your screen resolution (it must be at least 800 x 600); hide your browser'stool bars; or, try refreshing/reloading the screen.

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  • I don't see the graphics on some screens. What is wrong?


    • You probably have an older version of one or more plug-ins installed on your computer. You can download updated plug-ins from the Site Requirements page. Go to the Site Requirements by clicking "Site Reqs" at the top of this window.

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  • I'm using a Macintosh and my browser gives me a message that it is running low on memory. What should I do?


    • Try quitting any other applications you have open. If this does not work, try allocating more memory to your browser. To do this, quit your browser and locate the application on your hard disk. Click on it once and select "Get Info" from the "File" menu. In the information dialog box under Memory Requirements, increase the Preferred Size. A good starting point for Netscape Communicator 4.7 is 16384.

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  • I have installed QuickTime and now I get a message asking if I want to order QuickTime Pro. Do I have to buy QuickTime Pro to run the website?


    • No. The version of QuickTime 5.0 available through the Site Requirements page does everything that you need to run the website. Go to the Site Requirements page.

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  • When I try to register at the website I get a message that I need an access code. Where do I get an access code?


    • Your access code is in your textbook. To access the website, follow the instructions on the insert just inside the front cover.

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  • My access code doesn't work. Now what?


    • If you bought a used book, your access code may have been used by a previous owner. To obtain a new access code, purchase a website subscription at your bookstore or on-line. If you purchased a new book and your access code doesn't work, Click Here to contact the product support team.

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  • I installed Quicktime 5.0 on my PC and I can't view any animations. What should I do?


    • The QuickTime 5.0 installer for PCs has been known to make QuickTime 5.0 the preferred player for flash content (animations) even though it can not always play this content. To change your QuickTime preferences, exit your browser, click on the start menu, click on settings, then click on Control Panel. Then select QuickTime and choose Browser plug-in from the QuickTime drop down box. Click on the MIME settings button, choose miscellaneous check box to remove the check mark. Close the QuickTime control panel window and restart your browser.

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